Frequently Asked Questions

How long will it take to receive my order?

Once we receive your order, we will initiate processing it within three to five business days. Once the order is processed, the shipping and delivery process will require a minimum of 2-5 working days to complete. Kindly note that shipments are not dispatched on Sundays and public holidays. It is important to acknowledge that delivery timelines might be subject to potential disruptions caused by adverse weather conditions, strikes, public holidays, or unforeseen delays attributed to our courier and travel associates.

What payment methods do you accept?

We accept major debit & credit cards, such as Visa & Mastercard. Additionally, we offer alternative payment options like UPI for your convenience and security.

What is your return and refund policy?

As a policy, we do not offer refunds or exchanges for products delivered in impeccable condition as per the original order specifications. Please note that the dimensions, measurements, and appearance of products presented on this website are provided to the best of our estimations. Any concerns or challenges regarding these aspects will not be addressed.

In the unlikely event of an incorrect order being delivered, kindly inform us within 24 hours by sending an email to mailhouseofiki@gmail.com

If you observe any damage to your product upon unpacking, promptly capture a photograph of the damaged products along with their packaging. Forward the image to us within 24 hours of receiving the package at mailhouseofiki@gmail.com with the subject line "Damaged Package." Please, also include your order number and transaction date in the email. We will initiate a refund upon inspection of the images within 3-4 business days.

Conditions for refund

For the purpose of this policy, a 'damaged' product is defined as one that is chipped, cracked, or entirely broken. Variations in size, glaze, and colour are not considered damages since each product is handmade and hand glazed and minor variations are expected.

How can I contact your customer support?

We are here to assist you! You can reach our customer support team by email at mailhouseofiki@gmail.com, which you can find on our contact us page.